Work Experience

Travel company «KORUND XXI» − Zaporozhye, Ukraine.Tourism manager

• Engaged in attracting new clients and selling travel packages (processing online applications, incoming calls);
• Advised clients, selected the best tours for them;
• Engaged in the registration of insurances, visas, passports and other documents;
• Booked rooms in a hotel;
• Purchase or booking of tickets (air, railway, buses, etc.);
• Reservation of services for clients (excursions, meeting at the airport, car rental, meals, etc.).

KayaPalazzo Golf  Resort & Convention 5* – Antalya, Turkey F&B Hostess 

•    Met the guests of the restaurant, accompanied them to the table, helped to accommodate with all the amenities at the proposed place;
•     Introduced guests to the restaurant, conducted a tour of the food sections;
•     Introduced guests to the kitchen - advised on the choice of dishes and drinks.
•     Took table reservations, taking pre-orders for birthdays;
•     Worked with the room service, placed orders for meals in rooms, advised on the room service menu.
•     Designed and worked with the signatures of Turkish dishes;
•     Solved conflict situations between guests and waiters with minimal damage to the image of the institution.
    

Tourist Information Center of the city of Zaporozhye. Ukraine, Zaporozhye.  Tourist information specialist in Airport

• Creating Facebook accounts and Instagram to send invitations;
• Editing the official site and filling it with relevant information.
• Constant work with search engines;
• Compilation of new ideas for souvenirs of the city of Zaporozhye;
• Informing people at the airport about the work of the Tourist Information Site;
• Assistance to passengers at the airport to draw up documents, questionnaires for departure;
• Sale of souvenirs at the airport;
• Organization of events in the main official office;
• Assistance to passengers at the airport on all issues.